Every customer is unique and different. How does your organization handle customers that protest, grumble, criticize or raise objections for something? Of course, not many appreciate ‘criticism’ from customers.
Thanks to the Internet technology, now everyone can post comments and reviews on different social media and networking channels.
Most of the companies welcome only positive feedbacks and tend to close the eyes to negative feedbacks or reviews they get from customers.
Businesses should find time for customer grievances and try not to turn their back on any difficult (to please) customer.
Every customer adds value, some or the other way to business. Companies should encourage (direct) open communication with customers for feedbacks, comments and reviews and try to resolve complaints the best possible manner.
This would help to better quality of service and to develop business relationships with customers.
Thanks to the Internet technology, now everyone can post comments and reviews on different social media and networking channels.
Most of the companies welcome only positive feedbacks and tend to close the eyes to negative feedbacks or reviews they get from customers.
Businesses should find time for customer grievances and try not to turn their back on any difficult (to please) customer.
Every customer adds value, some or the other way to business. Companies should encourage (direct) open communication with customers for feedbacks, comments and reviews and try to resolve complaints the best possible manner.
This would help to better quality of service and to develop business relationships with customers.
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